AertaFit ยท AertaOne
Help
Find answers below or email support@aertafit.com if you need a hand.
I paid but still see the payment screen
Wait a minute and refresh. Access is added when payment is confirmed. If it is still locked after five minutes, email us with your account email and approximate payment time.
How do I start?
Create an account, pay once, then set your start date, starting weight and targets. Today shows your session for the day.
I missed several days
Open Train to choose the week and day you want to resume. Avoid doubling up hard sessions to catch up.
I only have limited equipment
Check each session's exercises and form links. Use a suitable alternative or skip an exercise you cannot do safely.
Something hurts
Stop, rest or reduce the load. For chest pain, fainting, unusual breathlessness or severe pain, stop immediately and seek medical help.
How do I delete my account and photos?
Open Profile and choose Delete account. Your programme records and photos are removed; purchase records may be retained for legal obligations.
For purchase questions, see our refund policy. For training safety, read the health notice.